FAQ

Frequently Asked Questions

1. What is Coco Et Loco?
Coco Et Loco is a luxury personal shopping and styling service based in Dubai. We specialize in sourcing high-end products, including Hermès, Goyard, Chanel, and other exclusive luxury brands.
2. How can I place an order?
To place an order, simply contact us via WhatsApp at +971 58 512 5994, email us at info@cocoetloco.com, or DM us on Instagram. Let us know your desired product, and we’ll handle the rest.
3. What payment methods do you accept?
We offer multiple payment options, including credit/debit cards, cash on delivery, and installment plans through Tabby.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs are calculated based on the destination and package size. International orders may be subject to customs duties and taxes.
5. Do you offer personal styling services?
Yes! Our personal styling services include curating bespoke looks tailored to your tastes, events, and daily lifestyle. Explore our membership plans for exclusive access to these services.
6. Are all the products authentic?
Absolutely. We guarantee the authenticity of every product we sell. All items are rigorously vetted to ensure they meet the highest standards of quality and authenticity.
7. What is your refund and return policy?
All sales are final. We do not offer refunds or exchanges unless the product is found to be inauthentic, in which case we provide a full money-back guarantee.
8. How long does delivery take?

Delivery times depend on the location and availability of the product:

For In-Stock Items:

Within the UAE: Delivery typically takes 1-2 business days.
International Orders: Delivery usually takes 5-7 business days.
For Sourced Items:

Delivery may take 10-14 days or sometimes longer, depending on the item's availability and sourcing location.
For specific inquiries about your order or sourcing timelines, please contact us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com.

9. Can you source rare or hard-to-find items?
Yes, sourcing rare and exclusive items is one of our specialties. Let us know what you're looking for, and we’ll do our best to find it for you.
10. Where are you located?
Our office is located in DIFC, One Central, Offices 1, Dubai, United Arab Emirates. Feel free to contact us for any inquiries.

Payments & Safety

Absolutely. At Coco Et Loco, we prioritize your privacy and security. All payment data is processed through secure and encrypted channels, ensuring your information remains completely confidential and protected.

Yes, we accept online payments! Coco Et Loco offers secure and convenient online payment options, including credit/debit cards and installment plans through Tabby. Your transactions are always safe and hassle-free.

You can learn more about our payment methods and processing details on our dedicated Payments & Processing page. For further assistance, feel free to reach out to us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com. We're here to help!

At Coco Et Loco, we offer a variety of secure payment options to make your shopping experience seamless:

  • Credit/Debit Cards: Visa, Mastercard, and more.

  • Installments via Tabby: Flexible payment plans to suit your convenience.

If you have any specific payment requirements, feel free to contact us at info@cocoetloco.com or WhatsApp us at +971 58 512 5994.

Shipping & Delivery

Delivery times depend on the location and availability of the product:

For In-Stock Items:

Within the UAE: Delivery typically takes 1-2 business days.
International Orders: Delivery usually takes 5-7 business days.
For Sourced Items:

Delivery may take 10-14 days or sometimes longer, depending on the item's availability and sourcing location.
For specific inquiries about your order or sourcing timelines, please contact us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com.

What are the costs for Coco Et Loco's products and services?

The cost depends on the item and delivery destination:

  • Product Pricing: All prices are competitive and often lower than Dubai and GCC market rates.
  • Delivery Costs: Shipping fees are calculated based on your location and package size:

For a detailed quote or pricing inquiries, feel free to contact us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com.

Yes, we offer free shipping on select orders:

  • Within the UAE: Free shipping is available for orders above a certain value.
  • International Orders: Free shipping may apply during special promotions or for high-value purchases.

For more details or to check if your order qualifies, please contact us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com.

Yes, Coco Et Loco offers worldwide shipping!

  • We deliver luxury products to destinations across the globe.
  • Shipping fees are calculated based on the destination and package size.
  • Please note: International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

For more details on international shipping or to place an order, contact us via WhatsApp at +971 58 512 5994 or email info@cocoetloco.com.

Returns & Refunds

At Coco Et Loco, all sales are final, and we do not offer refunds or exchanges, except in the case of authenticity concerns.

If a product is found to be inauthentic, we provide a hassle-free, full money-back guarantee.

For any questions or assistance, please contact us via WhatsApp at +971 58 512 5994 or email us at info@cocoetloco.com. Your satisfaction is our priority.