الشحن
Shipping Policy
Last Updated: September 2nd, 2026
Coco Loco – Personal Shopping Service
Based in Dubai, United Arab Emirates
Shipping & Delivery
WORLDWIDE SHIPPING
Once your item has been sourced and confirmed, orders typically take 10–15 business days to arrive, regardless of destination. Your order will then be dispatched to your designated address via our trusted delivery partners (DHL, ARAMEX, CAREEM), with final delivery times varying depending on the destination and courier.
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Shipping Process
The overall shipping process may involve multiple locations and logistics hubs before an order reaches its final destination. Parcels may be routed through different hubs as part of our internal processing, customs clearance, tax procedures, and other operational requirements.
This process is in place to ensure that orders are handled efficiently, securely, and in compliance with applicable shipping and customs requirements.
Shipping Costs
Shipping fees are automatically calculated at checkout based on destination, order weight, and delivery method. Any express options or additional charges are displayed before purchase.
Customs, Duties & Taxes
All applicable customs duties and import fees are included in the price of your order.
We do our best to include all applicable customs duties and import fees in the final price. However, customs assessment and clearance procedures can vary depending on the destination and the individual shipment. In rare cases, additional customs or import fees may be requested by local authorities upon delivery. Any such additional charges would be the customer’s responsibility.
Shipping Delays
While we aim to deliver on time, delays may occur due to factors beyond our control, such as weather conditions, courier operations, or regional processing times.
Contact Information
Please ensure your phone number is accurate at checkout to allow delivery partners to contact you if needed.
Order Tracking
Once shipped, you will receive a tracking number by email to monitor your delivery directly through the courier (DHL, Aramex, or Careem).
Returns & Refunds
For return eligibility or refund terms, please refer to our Return & Refund Policy.
Please note that shipping fees are non-refundable, except in cases of authenticity or product issues pre-approved by our team.
