Shipping policy

Shipping Policy

Last Updated: 4th February, 2026
Coco Loco – Personal Shopping Service
Based in Dubai, United Arab Emirates

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Shipping & Delivery

UAE Delivery

Within the UAE, orders are delivered via our in-house drivers or Careem for fast and secure service. Once your item has been sourced and confirmed, it typically takes 7–10 business days to arrive in Dubai. Final delivery to your designated address may take between same day and 2 business days, depending on your location.

GCC & International Delivery

For GCC and international destinations, we ship via DHL or Aramex. Delivery timelines vary by destination and courier, and shipping begins promptly once sourcing is complete after the 7-10 business days mark.

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Shipping Costs

Shipping fees are automatically calculated at checkout based on destination, order weight, and delivery method. Any express options or additional charges are displayed before purchase.

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Customs, Duties & Taxes

Coco Loco does not charge customs or import fees at checkout. International customers are responsible for any duties or taxes required by their local authorities.

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Shipping Delays

While we aim to deliver on time, delays may occur due to factors beyond our control, such as weather conditions, courier operations, or regional processing times.

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Contact Information

Please ensure your phone number is accurate at checkout to allow delivery partners to contact you if needed.

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Order Tracking

Once shipped, you will receive a tracking number by email to monitor your delivery directly through the courier (DHL, Aramex, or Careem).

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Returns & Refunds

For return eligibility or refund terms, please refer to our Return & Refund Policy.
Please note that shipping fees are non-refundable, except in cases of authenticity or product issues pre-approved by our team.